FAQ

  • Do I have to pay for your service?

    No — our service is completely free to you.
    We’re paid by the lender once your loan settles. There’s no cost to you for our advice or support.

  • Why should I use a broker instead of going straight to a bank?

    When you go to a bank, you only see their products. As brokers, we compare multiple lenders to find the best deal for your situation — saving you time, money, and hassle. Plus, we handle the paperwork and guide you through every step.

  • What’s the difference between fixed and variable loans?

    Fixed rate: Your interest rate (and repayments) stay the same for a set period (e.g. 1–5 years).

    Variable rate: Your interest rate can change with the market — but often comes with more flexibility (e.g. extra repayments, redraw, offset).

    We’ll explain the pros and cons and help you choose what suits your goals best.

  • How long does the home loan process take?

    From application to formal approval can take as little as a few days — or up to a few weeks, depending on the lender and your situation. We’ll keep things moving and update you every step of the way.

  • What if I have a low deposit or bad credit?

    We can still help. Some lenders accept 5–10% deposits or consider applications from clients with minor credit issues, especially if the defaults are paid or explained. We’ll assess your situation and advise you on the best path forward.

  • What does a mortgage broker do?

    A mortgage broker acts as a middleman between you and the lender. We compare loan options from a wide range of banks and lenders, help you choose the right one, manage the application process, and support you all the way to settlement — and beyond.

  • How much can I borrow?

    That depends on your income, expenses, existing debts, deposit size, and credit history. We’ll calculate your borrowing capacity across multiple lenders and give you a clear picture based on real policy — not just online estimates.

  • Will applying for a loan hurt my credit score?

    Not if done correctly. We avoid unnecessary applications by matching you to lenders that suit your profile. A single application won't damage your score significantly — but shopping around without a broker can hurt if multiple lenders run checks.

  • Can I use equity in my home to invest?

    Yes. If your current property has increased in value, you may be able to use that equity as a deposit for an investment property — without selling. We can help assess your equity position and structure the loan tax-effectively.